Some customers of the bank have been complaining that unspecified amounts were withdrawn from their accounts without their authorization over the weekend.
The incident is said to have occurred on Friday, when some customers randomly received text messages indicating that money had been debited from their accounts. It is not known how and who were behind the deductions.
All ATM’s of the bank were then shut down by management to avoid further withdrawals. It is not clear how many customers have been affected and the total amount of money withdrawn.
One of the affected customers, Beatrice Goddard told Citi Business News a total of GHS4500 has been withdrawn from her accounts.
“I actually didn’t know anything was happening, Sunday around 3: 30 pm I was washing and then I had an SMS alert, that GHS500 had been withdrawn from my account. When I checked my balance against the money that had been withdrawn, it was a total of GHS4500. But before the message came, they had sent a message round that their ATMs are having problems so they’ve shut it down,” she said.
She narrated further that “So Monday morning I went to the head office where I had withdrawn money on the Friday. And they told me that yes they know their place had been hacked and that a lot of people had come in with complaints.”
Source: Citi Business News